Dolphin Dynamic DL2020

by Jack
(Marlborough, MA)

Dolphin Dynamic DL2020

Dolphin Dynamic DL2020

In the 4 years that I have owned this product, the motor died twice in less than 4 years. The first time the motor died, Maytronics replaced it. Now the second time Robostar/Maytronics (Israeli company) won't fix it. WARNING: THE 3 YEAR WARRANTEE STARTS FROM THE DATE OF PURCHASE AND DOES NOT EXTEND IF THEY REPLACE THE MOTOR. They replaced the motor in 2007 and it died in 2008. They will not replace it. They want $900 for a replacement. I said no way. They won't ship it back to me unless I pay a $100 diagnostic fee. So now I have a $1200 paperweight. Scary huh? Avoid this unit.

Jack
Marlborough, MA

Comments for Dolphin Dynamic DL2020

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May 29, 2011
Rating
starstarstarstarstar 		dolphin dynamic -- what warranty?
by: Anonymous

I have had the exact same problem. My motor died every 10 months. The 3rd time tey told me I was out of warranty by 2 months and the warranty was from date of purchase; no new warranty with new motor. I refuse to pay $900 for a replacement motor every year. I too have a $1200 paper weight. Avoid Dolphin products. The company sucks.
Apr 28, 2009
Rating
star 		Avoid
by: Jack Mahon

Someone mentioned that the direct drive is the source of the motor failures and I agree 100%. If there is any sort of obstuction, the motor does not have an electronic or thermal cut-out so it just burns up. Bad design.

In the 4 years that I have owned this product, the motor died twice in less than 4 years. The first time the motor died, Maytronics replaced it. Now the second time Robostar/Maytronics (Israeli company) won't fix it. WARNING: THE 3 YEAR WARRANTEE STARTS FROM THE DATE OF PURCHASE AND DOES NOT EXTEND IF THEY REPLACE THE MOTOR. They replaced the motor in 2007 and it died in 2008. They will not replace it. They want $900 for a replacement. I said no way. They won't ship it back to me unless I pay a $100 diagnostic fee. So now I have a $1200 paperweight. Scary huh? Avoid this unit.

Jack Mahon
Marlborough, MA
Apr 28, 2009
Rating
starstarstarstarstar 		Thanks for the warning!
by: Curt

I believe that the direct drive contributes to most of the Dolphin failures when small objects get stuck.

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